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Managed Services

About Telecom Computer Sub Header

Would you rather spend your time managing IT systems, or growing your business? If you’d like to reduce your technology expenditures and get better results, it’s time to make the move to cloud-based managed services. Telecom Computer can supply your infrastructure, software, communications and network services for an affordable flat monthly fee. With our always-on Help Desk and remote monitoring services, your systems will get the attention they need, 24/7/365. Our proactive approach means we respond to alerts before they become problems, boosting your security and avoiding downtime.


Telecom Computer provides the following Managed Services

RMM

When you turn to Telecom Computer for remote monitoring and management (RMM) of your network, you get peace of mind. With our experienced technicians keeping a close eye on your ICT infrastructure, you’ll know that most issues will be resolved before they become problems—preventing costly breakdowns and avoiding downtime. RMM is a powerful tool that allows us to perform preventative maintenance off-site, keeping your system up and running, and making it more reliable and secure.Click here to learn more about our RMM service.

Help Desk

Telecom Computer’s Help Desk is staffed with problem solvers. Members of our highly skilled technical team are available around-the-clock to provide you with individualized support and troubleshooting help. When you call on us, you know we’ll respond quickly, professionally and with care. We take pride in providing top-notch customer service, with a personal touch that sets us apart. We also rely on an efficient issue tracking system to make certain that requests are properly managed and receive appropriate follow-up.Click here to learn more about how our Help Desk works.to learn more about our Help Desk service.

NOC

Working in tandem with our Help Desk, and as a central hub from which we run RMM software, Telecom Computer’s Network Operations Centre (NOC) is a fully-monitored, state-of-the-art facility that houses the back-end resources our engineers rely on to keep your network healthy and secure. Our NOC operates 24/7/365. At all times of day and night, we’re keeping an eye out for intruders, monitoring traffic, making sure your software versions and backups are current, and troubleshooting. Click here to learn more about how our NOC can improve your network’s reliability and performance. to learn more about our NOC service.